Personal Service Valuation – we know our market. At John Thorogood Real Estate Agency, we will value your property honestly, accurately and realistically. Rest assured we still regularly achieve record prices in your local streets. “Dear Austin, I want to say how much we appreciated the splendid service that you all provided during the sale of our house. Your valuation was right on the button and we were pleased you found a buyer so quickly. You and your team made the process as stress free as possible keeping us informed at all stages.” (HA) Be wary of agents who recommend a flattering price simply to win the business. They may try to convince you to accept low offers later on, once you’re locked into a long contract. Insist on seeing evidence of sales which support their valuation. Austin Thorogood has conducted valuations in the area since 1994 and can draw on his wealth of experience and knowledge of comparable properties. His understanding of appropriate selling strategies and market forces and an in-depth knowledge of buyers’ requirements enables him to give you a totally accurate and well-informed valuation of your home. Agents’ Commission – we earn our fees. It’s not just about attempting to find the lowest commission rate - stop and ask yourself what you are actually getting for your money. “Dear Austin & Cara, thanks so much for your really excellent work selling my flat. You're the best agents I’ve ever had & I really am happy to pay every penny of the commission. Long live independent estate agents I say. I know you’re really highly regarded in the area.” (J.B.) Fees do vary and no-one wants to overpay their agent. But remember that quality of staff, marketing and service also vary greatly and this could be the difference between an agent achieving a top price for you or not. To find out about our varied and flexible fees, and what you’ll get for your money, please contact sales director, Austin Thorogood. High quality service - what to expect? Every agent claims to offer a high level of service but how many actually do? Service is not just a stated company ethos and is far more than just being polite and friendly. “We had 3 offers in one week all at an asking price that was higher than any other valuations we had. Absolutely amazing! I would highly recommend using your company. If only all service companies could be like you! A very good personal service.” (CG) Service is about staff supporting the company ethos, their ability to work hard as a team for you and to communicate with you and each other. It’s about their knowledge, experience and ability to deliver results. It also means providing the high quality, well researched and extensive marketing opportunities your property deserves. The right buyers - it’s all about matchmaking. We are well acquainted with our buyers’ requirements, because matching the correct buyers to your property is the key to achieving the best price. It’s all part of our friendly and highly personal service, designed to give you total peace of mind. “Just wanted to thank you for finding the PERFECT buyer for us. As I told you before it is important to me to sell to someone who I feel really likes the house. So far we have been really impressed by the John Thorogood office. Many thanks!” (JN) Some agents show all their properties to everyone on their database, making no effort to be selective. It certainly keeps up viewing numbers and looks good superficially. But, in truth, viewing unsuitable properties only serves to annoy buyers and wastes everybody’s time. Our reputation for being honest, knowledgeable and straight-talking means buyers want to deal with us. Furthermore our extensive advertising and history of handling property at all price levels without being rude or patronising, ensures we attract and keep hold of the best buyers out there. Teamwork — how does this affect you? John Thorogood Real Estate Agency employs ambitious negotiators who work as a team on your behalf. Teamwork has a direct bearing on the outcome of your sale. “We were very impressed by the professionalism of the whole team. You noted our particular requirements, managed our sale and purchase excellently and your determination to see it through when things got tricky clinched the deal.” (KC) If there are several offers on your property, how do you decide which one to accept? Elsewhere negotiators only get paid for offers they generate themselves, so you may be pushed hard to accept offers from buyers who have limited ability to complete the deal. Sales that fall through can be disastrous for your finances and your move. At John Thorogood Real Estate Agency, we do things differently. By sharing our commissions across the team, we ensure it is your best interests that are served not our own. We recommend the best offer for you, not just the one we each get paid for. Communication — with you and each other. When we take on properties other agents have failed to sell, the most frequent complaint is that the agent did not give feedback. “Thank you so much for your sterling work throughout the sale of our house. Your professionalism and efforts to keep us in the picture made the whole process run very smoothly. We wish you all every success and a bumper year. Many thanks!” (PB & CB) We realise not getting feedback is frustrating so we always give regular reports and updates. Clients always have a point of contact but we do communicate with each other, so rest assured the whole team know you, your property and all about your sale and can keep you fully informed. Accompanied viewings - always on hand. We work long and hard to sell your home, so you’ll never find buyers turning up unannounced. One of our negotiators will always accompany potential buyers on viewings. “We were really impressed by your team's professionalism. In particular, your availability to show us around properties numerous times, the way you went about valuing our house with consideration to detail and your visit by the entire sales team made us feel that we had chosen the right estate agent.” (HG) Because we listen carefully, we’ll also follow special viewing instructions like keeping pets locked in the kitchen or avoiding baby nap times. And we’ll give you just as much notice for viewings as you need. Viewing times. Monday – Thursday - 9.30am - 8pm Friday - 9.30am - 6pm Saturdays -10am - 4pm |
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